Each item in our store is custom-made to order just for you. Because we do not hold inventory, we are unable to accept returns or exchanges for buyer's remorse, incorrect sizing, or color preferences.
Damaged Or Defective Items
If your item arrives damaged, defective, or with a printing error, we will gladly replace it at no extra cost. Please contact our support team within 14 days of delivery with:
- Your order number
- A clear photo showing the damage or printing error
The same applies if you receive an item you did not order. If a replacement cannot be made, we will refund you instead.
Do not ship items back to the return address on the package, as we cannot track or process them there.
Sizing Issues
Please review our size charts carefully before placing your order.
Lost Or Late Orders
If your order has not arrived within 30 days of shipping, contact us and we will trace it with our printer and the carrier, and send a replacement if it is lost. If tracking shows your order as delivered, please check with neighbors and your local post office first, as we cannot replace a package the carrier shows as delivered.
Wrong Address
Please check your shipping address at checkout. If an order comes back because the address was incomplete or incorrect, we can send it again once you confirm the address; the cost of sending it again is yours.
Cancellations And Changes
Orders go into production quickly. If you need to change or cancel an order, contact us as soon as possible; once an order is in production it can no longer be changed or cancelled.
Refunds
Approved refunds go back to your original payment method. Your bank may take a few days to show them.
Contact Us
Email us at chinstrapcollective@gmail.com or use our contact form. Send us your order number and a few details so we can look into it.